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Updated on (date) 12:58 PM / 04-Apr-2024

3 Year Warranty Offer

Terms and Conditions

Promoter

 

  1. The Promoter is Canon Central & North Africa, a division of CME FZ-LLC Regional Sales organization, registered at Dubai Internet City, Canon Building, P.O.Box: 500 007, Dubai UAE (hereinafter referred to as “Canon”).

 

Offer 

  1. For the selected Canon Products (“Promotional Products”) detailed below, this 3 Year Warranty Offer(“Warranty Offer”) offers either:
    1. a) A one-year extension to the applicable two-year CCNA commercial warranty for Selected Photo Video products 
    2. b) A two year extension to the applicable one year warranty on the Canon selected Cameras and on the Canon G series Ink Jet products for the Purchases in Egypt, Nigeria, Kenya, Morocco and Algeria
  2. Except as explicitly amended herein (by extension), the applicable CCNARW(Canon Central & North Africa Regional Warranty) shall apply to warranty services provided under this Warranty Offer. In the event of any conflict between the terms of the services provided under this Warranty Offer and those of the CCNARW, the terms of this Warranty Offer shall prevail.

Participants

  1. This Warranty Offer is available to end users (either businesses or individuals) only ("Participants" or "Participant"). Distributors and retailers are excluded from the Offer and are not eligible to claim on behalf of their customers.
  2. All Participants must be aged 18 or over.

 

  1. All Participants are deemed to have agreed to be bound by these Terms and Conditions ("Terms").

 

Offer Products

  1. The selected Canon products eligible under this Warranty Offer (the "Offer Products") and the applicable Warranty Offer are included in the Offer Products list in Appendix 1 to these Terms. Canon will add or remove products from the Offer Product list, so please check the Appendix 1 for the latest information about the products included in this Warranty Offer.

 

Appendix 1

Product

Model

Warranty period

Repair type

 

 

 

 

 

 

 

 

 

 

 

 

 

Inkjet Printers

PIXMA G1411

 

 

 

 

 

 

 

 

 

 

 

 

 

2 Year additional warranty over 1 year standard warranty

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back to base repair

PIXMA G1420

PIXMA GM2040

PIXMA G5040

PIXMA G540

PIXMA G1430

PIXMA G2411 

PIXMA G3411 

PIXMA G4411 

PIXMA G6040

PIXMA G2420

PIXMA G3420

PIXMA G7040

PIXMA GM4040

PIXMA G640

PIXMA G4470

PIXMA G3470 BLACK

PIXMA G3470 RED

PIXMA G3470 WHITE

PIXMA G2470

PIXMA GX5040

PIXMA GX6040

PIXMA GX7040

PIXMA GX4040

PIXMA GX3040

PIXMA GX2040

PIXMA GX1040

PIXMA G3410

PIXMA G2410

PIXMA G1410

PIXMA G2430

PIXMA G3430

 

 

 

 

     Laser Printer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Laser Printer

i-SENSYS LBP6030B 

i-SENSYS LBP6030w

i-SENSYS LBP122dw

i-SENSYS LBP223dw

i-SENSYS LBP226dw

i-SENSYS LBP233dw

i-SENSYS LBP236dw

i-SENSYS LBP243dw

i-SENSYS LBP246dw

i-SENSYS MF443dw

i-SENSYS MF445dw

i-SENSYS MF453dw

i-SENSYS MF455dw 

i-SENSYS MF461dw

i-SENSYS MF463dw 

i-SENSYS MF465dw 

i-SENSYS MF552dw

i-SENSYS MF553dw

i-SENSYS LBP621Cw

i-SENSYS LBP623Cdw

i-SENSYS LBP631Cw

i-SENSYS LBP633Cdw

i-SENSYS LBP325x

i-SENSYS LBP351x

i-SENSYS LBP352x

i-SENSYS LBP361dw

i-SENSYS LBP673CDW 

i-SENSYS LBP710Cx

i-SENSYS LBP712Cx

i-SENSYS LBP722Cdw

i-SENSYS LBP663Cdw

i-SENSYS LBP664Cx

i-SENSYS MF3010 

i-SENSYS MF237w

i-SENSYS MF264dw II

i-SENSYS MF267dw II

i-SENSYS MF542x

i-SENSYS MF543x

i-SENSYS MF641Cw

i-SENSYS MF643Cdw

i-SENSYS MF645Cx

i-SENSYS MF651CW 

i-SENSYS MF655CDW  

i-SENSYS MF657CDW 

i-SENSYS MF752CDW

i-SENSYS MF754CDW 

i-SENSYS MF832Cdw 

 

 

 

 

 

3 year standard warranty

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3 year standard warranty

 

 

 

 

 

Back to Base repair

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back to Base repair

 

 

For more details on the selected Pixma Inkjet printers products, please click here.

For more details on the selected Laser printer products, please Click Here

 

 

8.All Offer Products must be new and genuine Canon products and must have been supplied and distributed to retailers by Canon Central & North Africa. Please, check with your retailer that this is the case to avoid disappointment. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (including but not limited to parallel or "grey" products) will not qualify under this promotion.

 

9.Claims by Participants who make bulk purchases (being more than 25 Offer Products per Participant) will not be eligible to enter this Promotion.

 

Offer Period

 

  1. This Warranty Offer is now permanent till further notice. Offer Products must be registered with in the first month of purchase, as confirmed by a valid proof of purchase .. To register an Offer Product, please submit your claim in accordance with the instructions in these Terms.

 

Offer Territories

  1. The Offer Products must be purchased from retailers located or from and Internet store with a domain or a registered address in any of the territories listed below ("Offer Territories"). The Offer products must be also registered to an address within the Offer Territories.

    The offer Territories are Algeria, Egypt, Ethiopia, Ghana, Kenya, Morocco, Nigeria, Tunisia, Uganda, Cameroon, Democratic, Republic of Congo, Gabon, Ivory Coast, Republic of Congo, Senegal, Tanzania. 

 

How to register your product and claim your Offer Warranty

 

  1. To claim the Warranty Offer, Participants should correctly complete and submit an online claim form registering the Offer Product (including specifying valid product serial number(s)*) before 31stof December 2024.. Claims received after 31stof December 2024 will not be accepted by Canon. Participants will need to scan, upload and attach to the online claim form a valid proof of purchase (e.g. a copy of their till receipt or online order and payment confirmation, including VAT). Please note that proof of dispatch will not be accepted as valid proof of purchase.

* For help on where to find your serial number of your printer please click here .

 

  1. On validation of the claim, Participants will receive an email confirmation that their claim has been accepted and their Offer Product registered. If a Participant fails to receive such email confirmation within 8 working days of submitting his/her claim, please contact our support via email on techsupport@canon-cna.com. Please ensure you keep your email confirmation safe as it may be required as proof of your valid claim in the event you wish to obtain warranty services.

 

  1. Canon reserves the right to invalidate any incomplete, incorrect or unsubstantiated claim.

 

 

Disclaimers

  1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.
  2. Canon reserves the right to audit any claims to ensure compliance with these Terms and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the Offer is being abused in any way. Canon’s decisions in relation to the Offer are final and no correspondence will be entered into.
  3. The Offer Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfil orders of Offer Products during the Offer Period
  4. Canon reserves the right to void, amend, and/or change this Offer at any time without incurring any liability whatsoever but will always endeavour to minimize the effect to Participants in order to avoid undue disappointment.

 

Personal Data Protection

  1. Canon Europa N.V., 59 Bovenkerkerweg, 1185 XB is the Data Controller in respect of any personal data supplied by Participants. Any personal data submitted to us will be processed by Benamic, IDA Business & Technology Park, Ring Road, Kilkenny, Ireland for the purpose of administering this Offer. The personal data provided is held securely and may be transferred on a secure server outside the EEA.

 

  1. The personal data collected from Participants is subject to the Canon Business and Canon Consumer Privacy Policies available at https://en.canon-cna.com/privacy-policy/

 

How to claim Warranty Offer Services

21.Once the claim is validated, if Participants need to obtain extended and/or upgraded warranty services provided via this Offer, they should contact the relevant local Canon Support Helpdesk here and be ready to:

a. Provide the full device/Camera/Printer model name and serial number*;
b. Confirm the Operating system installed on your computer – if applicable;
c. Confirm Participant’s contact details, address of the device/Camera/Printer and E-mail address;
d. Provide proof of product purchase & activated Offer warranty, as per the email confirmation sent following online warranty registration(s);
e. Provide a clear fault description and carry out any diagnostics as advised;
f. Comply with any reasonable instructions from the Helpdesk to allow Participant to receive the warranty service.

 

* For help on where to find your serial number of your printer please click here .

 

Law and Jurisdiction

 

22.To the extent permitted by law, this offer, these terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of UAE and will be subject to the non-exclusive jurisdiction of the courts of Dubai.